Hotel news and insights for current and aspiring leaders.
Nawfal Mbamba appointed Director of Sales & Marketing at Al Baleed Resort Salalah by Anantara. Latest hotel insights, hospitality trends and hotel news from around the world by the foremost leaders in the hotel industry.
Why Housekeeping is the heart of a hotel: leadership insights
6 days ago · Leading from the heart. If housekeeping is the heart of the hotel, then nurturing that heart keeps the whole operation running smoothly. Adaptable leadership that builds trust and loyalty can have a ripple effect, benefiting the entire hotel. Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and ...
Guest Engagement: 5 tactics to grow it in your property
Oct 10, 2024 · Suppliers. Guest Engagement: 5 tactics to grow it in your property. Images by BookBoost. Engagement is important for every industry. It means you are actively connecting with your target instead of being ignored by them. According to Salesforce, 80% of customers agree that the experiences provided by brands are as meaningful as their services.
Going beyond the room to meet new hotel guest expectations
Aug 27, 2024 · By leveraging data and AI, teams can quickly predict booking patterns, understand guest preferences for room types, and improve the quality of campaign content to attract more visitors. As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers’ changing desires.
Elevating hotel management for the future - eHotelier
Mar 8, 2024 · Insights. Elevating hotel management for the future. In the ever-evolving hospitality industry landscape, the imperative to not only meet but exceed guest expectations, nurture team members, and surpass shareholder expectations has never been more critical. As we look toward the future, hotel managers are uniquely positioned at the confluence ...
2023 trends: Top 5 future innovations in hotels and hospitality
Jan 19, 2023 · AI-driven robots are emerging as a popular tech trend with automation and self-service playing an increasing role in improving the hotel customer experience. Robots can help with speed, cost-effectiveness and accuracy. A pioneer in robotic customer experience is the famous Henna na Hotel, in Japan and last year, the hotel opened its 2nd ...
The Hospitality Technology Innovations Report - eHotelier
Sep 14, 2023 · In the rapidly evolving hospitality industry landscape, staying ahead means staying informed. With technology at the forefront of this evolution, we’re proud to announce the release of the Hospitality Technology Innovations report. Created in partnership with HFTP and over 130 leading industry technology solutions providers, this report serves as your compass to navigate the future of hotel ...
Essential hotel business strategies you need to know in 2022
Nov 25, 2021 · Investigate Cost & Profit Margins. First things first, you need to make sure you’re spending your available investments and budgets in the best possible way. This means looking into how you’re marketing, which channels you’re spending your money on, and how you’re putting yourself out there. In short, you need to make sure you’re ...
New deal between hotel owners and management - eHotelier
Nov 2, 2021 · The new deal proposed here is the need for a new number to emerge and be adopted in the same way REVPAR and REVPAR index was and is. This new deal applies to managed hotels by brands, management companies, and their owners. The new mega number that sits at the front door of the new deal is GOPPAR. What is …
7 changes the hotel sector can’t afford to ignore
Jan 21, 2022 · Here are seven changes that businesses can’t afford to ignore as we move into 2022. 1. Reliance on technology. The use of smart rooms, digital reception, keyless rooms entry, smart payment, smart check-in/-out – with some hotels eliminating the need for a front-of-house reception team entirely – is now becoming commonplace.