How M&S has developed a customer experience that cross channels
Mar 9, 2022 · Loyalty, he said, is at the heart of multichannel services. In its latest update, M&S said that its Sparks digital-first loyalty scheme had more than 14m members in January 2022, with 1.1m members engaging with its Sparks advent calendar in early December 2021. More than 50,000 watched Sparks Live events, from cook-alongs to fashion previews.
Tesco shows how it adapted as shoppers moved online fast during …
Tesco today showed how it shifted its UK business online fast during the Covid-19 lockdown as demand for home delivery soared. Ecommerce grew from 9% of total UK sales to 16% over the course of the first quarter of its financial year.
JD Sports: “Everything we do revolves around our customer”
Dec 21, 2023 · In its latest full-year, to January 29 2022, the group reported record pre-tax profits of £654.7m (+102% year-on-year) on turnover of £8.6bn (+38.8%). Understanding how JD customers want to buy. Paterson says that on a normalised sales split, just under a third (30%) of JD Sports’ sales now take place online, and 70% in-store.
Toolstation owner Travis Perkins focuses on trade customers in …
2 Aug 2022. Chloe Rigby. Toolstation owner Travis Perkins is focusing on strengthening its trade customer relationships by offering convenient service through both physical and digital channels. This comes at a time when DIY shoppers are spending less with it in the wake of the pandemic. The builders merchant business says that its trade ...
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Retail media: a new revenue stream for marketplaces? 10 Oct 2024. by Paul Skeldon. A growing cohort of retailers are embracing retail media while marketplaces have also turned to it as a way to diversify their income streams, the newly published ChannelX Europe’s Marketplace 2024 report highlights.... Sustainability.
Morrisons’ online sales triple as the supermarket diversifies its ...
Mar 11, 2021 · Morrisons today reports that its online sales tripled over its latest financial year, as it turned to a variety of digital ways to deliver groceries during Covid-19 lockdowns and restrictions.
B&Q launches marketplace with ambition to treble
Mar 10, 2022 · The DIY and trade retailer says that within six months shoppers will be able to buy 100,000 further products from third-party sellers from the marketplace, on top of the 40,000 products currently available through its website
Sainsbury’s sees high demand for online groceries continue post ...
Sainsbury’s says it is still seeing strong online demand for groceries, continuing well after the end of the last lockdown. Some 18% of its grocery sales were made online in the first quarter of its financial year. The supermarket today posted a 1.6% rise in total retail sales, excluding fuel, in the first quarter of its financial year.
More than a third of Dunelm sales now online, a year on from the …
Jun 8, 2022 · More than a third of Dunelm sales are now online, a year on from the third Covid-19 lockdown and after a quarter in which Covid-19 restrictions came to an end.
39% of Sainsbury’s sales online in latest full-year - InternetRetailing
An average of 690,000 online grocery orders were placed each week during the year – and 130,000 orders a week were delivered via fast delivery services in the fourth quarter alone. Argos sales declined as the parent company focused on more profitable brand sales