AI agents or mini-tools, created using the upgraded Microsoft Copilot Studio, would help automate and streamline business operations.

Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, in a move seemingly made to push Salesforce on customer management software.

Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.