Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, in a move seemingly made to push Salesforce on customer management software.

Marc Benioff, CEO of Salesforce (NYSE:CRM), took to social media on Tuesday to criticize Microsoft Corp (NASDAQ:MSFT) for rebranding its Copilot as “agents.” What Happened: Benioff described this move as a sign of “panic mode” and called Copilot a failure due to Microsoft’s lack of data,

Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.

Microsoft (MSFT) has launched new capabilities for its “personal, private” artificial intelligence assistant, Copilot.

While some are eager to declare the era of autonomous agents upon us, the reality is a bit more complicated — and that's probably a good thing. Why it matters: Giving autonomy to generative AI tools opens up a range of tantalizing possibilities for increased productivity,

Microsoft Copilot Studio users will soon be able to create AI agents that can carry out complex actions, with the potential to automate many business processes. Ten pre-built agents are coming to Dynamics 365.

From next month, companies will be able to use Copilot Studio to create their own AI agents to automate tasks. The competition already does this.

Microsoft announced an expansion of its Copilot platform, introducing new autonomous agents to improve business processes across sectors. The update emphasizes security and governance, allowing businesses to create AI tools for tasks such as sales automation and supply chain management.